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- Do you come out to Half Moon Bay and Pacifica?
- Do you come to my house?
- How soon can you come out?
- Can you fix it remotely, without a visit?
- You'll be logged into my computer — what can you actually see?
- What areas do you serve?
- Do you work on Macs, or just PCs?
- Do you fix printers?
- Can you set up a new computer and move everything over?
- My internet is fast but the Wi-Fi is terrible in half the house. Why?
- Can you install Starlink?
- Do you fix Ring cameras and video doorbells?
- Will a mesh router fix my dead zones?
- My computer is really slow. Is it worth fixing, or should I just buy a new one?
- Do you do a yearly checkup?
- How much does it cost?
- How do I pay?
1. Do you come out to Half Moon Bay and Pacifica?
Yes, absolutely. We have family and friends on the coast and we're over there regularly on weekends anyway. There's no extra charge for coming over the hill — honestly, we enjoy the drive. We work in Half Moon Bay, Pacifica, Montara, Moss Beach, El Granada, and Princeton-by-the-Sea. Call or text and we'll get you on the schedule.
2. Do you come to my house?
Yes. And it's Matt who shows up — the same person you talked to on the phone. Most of our work happens on-site at your home, where the computer, printer, or Wi-Fi problem actually lives. Some problems we can solve remotely instead and save you the visit. Either way, the first phone call is free — tell us what's going on and we'll tell you which approach makes sense and what it involves before any work starts.
3. How soon can you come out?
As early as the same day, depending on when you call and where you are. Once we've talked and agreed on a visit, we usually need about an hour before we're on the road. For the coast we prefer mornings — the traffic over the hill is much kinder — so if you're in Half Moon Bay or Pacifica, a morning slot is the fastest way to get us there.
4. Can you fix it remotely, without a visit?
Often, yes. Email that stopped working, a printer that dropped offline, a program that won't open, or an email you're not sure is real — those can usually be sorted out without a visit. Here's how it works: we talk on the phone first, and we walk you through turning on the helper that's already built into your computer — Quick Assist on Windows, Screen Sharing on a Mac. There's nothing to download. Then you start the session from your side, and you watch everything we do on your screen. Anything that needs hands on the machine, like a dead battery, a new drive, or a computer that won't turn on, is a house call.
5. You'll be logged into my computer — what can you actually see?
Only what you can see too. Whether we're sitting next to you or connected remotely, you're in front of your screen watching every click and every folder that opens. We don't open folders or files that aren't part of the problem we're fixing, and if we need to get into something — your email, say — we ask first. Your photos, your files, and your browsing stay yours.
6. What areas do you serve?
On the coast: Half Moon Bay, Pacifica, Montara, Moss Beach, El Granada, and Princeton-by-the-Sea. Over the hill: Mountain View, Palo Alto, Sunnyvale, and Los Altos. We also work in the surrounding communities — if you're not sure whether you're in range, just call and ask.
7. Do you work on Macs, or just PCs?
Both, plus Chromebooks. Macs, Windows PCs, and Chromebooks all come through regularly, along with printers, tablets, and smart home devices.
8. Do you fix printers?
Yes. Printer problems are a regular part of the work — HP, Canon, and Brother most often. Won't print, shows offline, won't join the Wi-Fi, prints blank pages, or stopped working after a computer or phone update. We get it talking to your devices again and set it up so it stays that way. If the printer itself is on its last legs, we'll tell you straight and help you pick a replacement that fits how you actually print.
9. Can you set up a new computer and move everything over?
Yes. We set up the new machine, move your photos, documents, email, bookmarks, and logins from the old one, get the printer and Wi-Fi connected, and make sure you can find everything before we leave. If you're still deciding what to buy, call first — we'll help you pick something that fits how you use a computer, rather than whatever is on sale that week.
10. My internet is fast but the Wi-Fi is terrible in half the house. Why?
Internet service brings a fast connection to one box in your home. Spreading that speed to every room is a separate job. Weak spots usually come from walls, distance, or where the router sits — and each has a different fix.
11. Can you install Starlink?
Yes. We find the best mounting spot, install the dish, route and weatherproof the cable, set up the router, and verify your internet is working before we leave.
12. Do you fix Ring cameras and video doorbells?
Yes. We set up Ring, Google Nest, and eufy cameras and doorbells, and we get ones that have gone offline or stopped recording working again. The one thing we don't do is run new low-voltage wiring — if your install needs that, an electrician handles the wiring and we handle the app and Wi-Fi side. We've done that pairing before and it works well.
13. Will a mesh router fix my dead zones?
Sometimes. Mesh repeats the signal it receives, so if a mesh point sits in a weak spot, it repeats a weak signal. We'll tell you honestly whether mesh, better placement, or a wired access point is the right fix for your house.
14. My computer is really slow. Is it worth fixing, or should I just buy a new one?
That depends on the machine, and we'll give you a straight answer either way. Plenty of slow computers just need malware cleaned out or a solid state drive put in, and they feel new again for a fraction of the cost of replacing. Others are genuinely at the end of the road, and we'll say so rather than sell you a repair that isn't worth it.
15. Do you do a yearly checkup?
Yes. If you'd rather not wait for something to break, ask about a once-a-year visit: we go through everything connected in the house — computers, phones, printer, Wi-Fi — and catch the small problems before they turn into big ones. Call or text and we'll set one up.
16. How much does it cost?
It depends on the job, so we start with a free phone conversation — tell us what's going on and we'll give you an honest sense of the work involved before we schedule anything. There is a service minimum for a visit, and we'll walk you through it before any work starts. If parts turn out to be needed, we'll quote those once we're into the job. No surprise charges. Internet installation (like Starlink) and whole-home Wi-Fi work are separate services, priced separately.
17. How do I pay?
At the door, once the job's done and you've seen it working. Cash, check, Zelle, or Venmo — no cards. Nothing to pay ahead of time.
Still Have a Question?
Call or text and just describe what's happening. The first conversation is free, and we'll tell you honestly whether it's something we can help with.
Serving Mountain View, Palo Alto, Sunnyvale, Los Altos, Half Moon Bay, Pacifica, Montara, Moss Beach, El Granada, Princeton-by-the-Sea, and surrounding communities.
Monday – Sunday, 8am – 6pm