Smart Device Troubleshooting

Cameras that went dark, doorbells that stopped chiming, TVs stuck buffering — we come to your home, find out why, and get everything talking to each other again.

Nest smart thermostat on the wall, connected and working

What We Fix

Cameras & Video Doorbells

Ring and Google Nest cameras and doorbells that have gone offline, stopped recording, or never got set up right in the first place. We get them back online and make sure the app on your phone actually shows you what's happening.

Streaming & TV Trouble

Roku, Chromecast, and Apple TV problems — endless buffering, sign-in loops, remotes that stopped working, or a new TV that needs everything set up from scratch.

Speakers & Smart Home Devices

SONOS speakers, AV receivers, smart thermostats, and the other devices that keep dropping off the Wi-Fi. We figure out why they disconnect and set them up so they stay connected.

Recent Jobs

A few examples of the kind of work we do — smart home fixes, speaker and receiver setups, and keeping devices on the Wi-Fi.

Google outdoor camera reconfigured and back online

Google outdoor camera reconfigured

Denon receiver front panel showing Apple TV playing in Dolby Atmos

Apple TV in Dolby Atmos on a Denon receiver

Apple TV box powered on with its status light lit

Apple TV box back up and running

Three generations of Apple TV remotes side by side

Sorting out three generations of Apple TV remotes

SONOS speaker set up and connected to the home network

SONOS stereo setup

Nest Wi-Fi point placed on a high shelf for whole-home coverage

Nest Wi-Fi point placed to keep devices connected

What a Typical Job Looks Like

  1. 1

    Call or text us and describe what the device is doing — offline, frozen, not showing up in the app, whatever it is.

  2. 2

    We look it over, figure out what's actually wrong, and walk you through it in plain English before any repair starts.

  3. 3

    We'll walk you through the cost before any work starts, including our service minimum. If parts turn out to be needed, we'll quote those once we're into the job — no surprises. Once you're good with it, we make the fix and test everything before calling it done.

Serving the Coastside & Bay Area

We have family and friends on the coast and we're over there regularly on weekends anyway. No extra charge for coming over the hill — honestly, we enjoy the drive.

Mountain View, Palo Alto, Sunnyvale, Los Altos, Half Moon Bay, Pacifica, Montara, Moss Beach, El Granada, Princeton-by-the-Sea, and surrounding communities.