Matt's Computer Repair

1. Information We Collect

Matt's Computer Repair collects only the information necessary to provide our technology support services:

Personal Information:

Contact Information: First name, last name, email address, phone number
Service Requests: Description of technology issues or support needs
Communication Records: Messages sent through our contact form or email correspondence

Automatically Collected Information:

Website Usage: Pages visited, time spent on site, referring websites
Device Information: Browser type, operating system, IP address (for security purposes)
Form Submissions: Date and time of contact form submissions

2. How We Use Your Information

We use your personal information solely for legitimate business purposes:

Responding to your service requests and providing technical support
Scheduling appointments and communicating about services
Sending service confirmations and follow-up communications
Improving our website and services based on usage patterns
Complying with legal obligations and protecting our business interests

We Do NOT:

Sell your personal information to third parties
Use your information for marketing without consent
Share your data with advertisers or data brokers
Send unsolicited promotional emails

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

SSL/TLS encryption for data transmission
Secure server infrastructure
Regular security updates and monitoring
Access controls and authentication

Administrative Safeguards

Limited access to personal information
Employee training on data protection
Regular review of security practices
Incident response procedures

4. Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations. Contact form submissions are typically retained for 2 years for service history purposes. You may request earlier deletion of your information at any time.

5. Your Rights Under California CCPA

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Your CCPA Rights:

Right to Know: Request information about what personal data we collect and how we use it
Right to Delete: Request deletion of your personal information (with certain exceptions)
Right to Correct: Request correction of inaccurate personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your rights
Right to Opt-Out: We do not sell personal information, so no opt-out is necessary

6. Third-Party Services

We use the following third-party services that may process your information:

Resend: Email delivery service for contact form notifications (subject to their privacy policy)
Vercel: Website hosting and infrastructure (subject to their privacy policy)
Web Analytics: Basic website usage statistics (anonymized when possible)

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, please contact us:

Privacy Inquiries:

(650) 248-2570

matt@mattscomputerrepair.com

Business Address:

Matt's Computer Repair
Mountain View, CA
Monday – Friday, 8am – 5pm PST

Quick Privacy Requests:

For faster processing of privacy-related requests, please include "Privacy Request" in your subject line and specify what action you'd like us to take (access, correct, or delete your information).

We will respond to your request within 30 days as required by applicable privacy laws.